Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you contact us at firstname.lastname@example.org. If your return is authorized, we’ll send you instructions on where to send the return. Buyer is responsible for all shipping costs.
You can always contact us for any return question at email@example.com or call us at 504-887-5854.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, gases, final sale items, hat bands, hat accessories, or formal wear. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If approved, the refund will automatically go on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.